Refund and Exchange Policy:

We want our customers to be happy which is why all of our products are quality checked before being sent to our customers. If, upon receiving your products, you are unhappy with your purchase for any reason; you have two calendar days to check your items in order to qualify for an exchange.

Furthermore, in order to qualify for an exchange, the items must be:

1. In the original packaging

2. Sealed in the orginal wrapping and unused

3. Must be accompanied by your receipt and proof of payment

Upon receiving your returned item/s, the products will be inspected by our customer service team. Thereafter, we will be in contact regarding the outcome of the inspection.

WE DO NOT OFFER REFUNDS, WE EXCHANGE.

**Kindly note that the delivery fees to return any item/s will be at the customers expense.**

For queries please contact us at sales@cleopatraperfumes.co.za.